Updated February 25, 2021
ONE. INFORMATION WE COLLECT THROUGH YOUR USE OF THE SERVICES
We collect PII from the people that visit our website. When ordering or registering on our Site, as appropriate, you may be asked to enter your name, email address, phone number, city/state/zip code or other details to help you with your experience. We collect information from you when you fill out a form or enter information on our site. We may use the information we collect from you when you register, provide your email address or phone number or any other contact information, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To contact you regarding scheduling, class reminders, promotions, specials, or in other ways related to the Studio Fit Life business;
- To provide to third parties that may contact you on behalf, in connection with the Studio Fit Life business;
- To administer a contest, promotion, survey or other site feature; and/or
- To send periodic emails regarding your order or other products and services.
Scheduling Information: In order to sign up for a Studio Fit Life class or to purchase Class Packs or memberships online through our Site, you must provide us with your name, physical address, email address, date of birth, phone number, and Payment Information (described below). If you complete a membership agreement or sign up for a fitness event, we also collect information about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, you may not be able to participate in a Studio Fit Life class or event.
Payment Information: If and when you make an order through our Site (such as to purchase Class Packs or purchasing merchandise), you will need to provide us with a payment card, including billing information such as your billing address, phone number, and name on the payment card. A third-party service provider stores and processes this information securely and only for purposes of marking an order through our Site.
Voluntary Information: Information you provide to us voluntarily by completing web forms, signing up for our newsletter, participating in polls, or contributing to blogs, postings, contacting customer service, and other mediums constitutes Voluntary Information.
Usage Information Automatically Collected. When you use the Site, we automatically collect information about services you use and how you use them (“Usage Information”), as described below.
Service Data: We collect information about your interactions with the Site, such as the pages or other content you view, and other actions you perform while using the Services.
Log Data: We automatically collect log information when you use the Site. This might include your IP address, access times, hardware and software information, device information, device event information (e.g. crashes, unsuccessful logins, browser type), the web page you’ve viewed or engaged with before or after using the Site, and other relevant information. We collect and monitor this data in order to keep track of the security and privacy of your account.
TWO. HOW WE USE YOUR INFORMATION
Your PII can be used for various purposes. When you access or use our Site, we process certain PII about you to be able to provide you with our Site. Some examples of how we process your PII in our Site include but are not limited to: (a) allow you to view, book, and attend classes, (b) pay for services, (c) analyze your use and enjoyment of the Site. We cannot provide you with our services without such processing of your PII.
When you create an account for our services, you will receive service-related communications. Our service-related communications are transactional messages about your account, billing information, your attendance, surveys, support, customer service, discounts you’ve earned, policy changes, or other service-related notifications. However, service-related communications are necessary for us to continue to provide our services to you.
To maintain a safe, secure, and trusted environment for you when you use the Services, we use your PII to make sure our terms, policies, and agreements with you and any third parties are enforced. We actively monitor, investigate, prevent, and mitigate any suspected or actual prohibited activities on our Site. We are required to process your PII to provide you with our services.
We want to ensure our Services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process your PII to improve, optimize, or expand our services or features of our services. We do so by processing information about your use of the Site, any information you provide to us, and by measuring, tracking, and analyzing trends and usage in connection to your use of our Site. We take additional security measures when processing your PII for such purposes, such as by de-identifying (or “pseudonymizing”) your PII and limiting access to such data. Without processing your information for such purposes, we may not be able to ensure your continued satisfaction when using our Site.
THREE. HOW WE SHARE YOUR INFORMATION
We may use third parties to perform certain services on our behalf in connection with the Services such as: (a) to process and store data, including your PII; (b) to track, analyze, and modify our Site; (c) for marketing, advertising, and distribution; (d) to assist us in providing you with customer support; and (e) to support our IT and security efforts.
Google Analytics is one of our analytics service providers. Learn more about how Google collects and uses data here. To opt out of Google Analytics Advertising Features please use Google Ad Settings. To opt out of Google Analytics entirely please use this link. The third parties we work with do not have permission to use the information we share with them beyond what is necessary to assist us. We execute agreements with third parties to ensure they use adequate safeguards when processing your PII in accordance with this Policy.
However, certain third-party service providers, such as payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Merger, Bankruptcy, or Corporate Reorganization. We may disclose and transfer your PII to a subsequent owner, co-owner, or operator of Studio Fit Life or the Site, or in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change. We will notify you with any choices you may have regarding your PII when we are engaged in a merger, bankruptcy, or corporate reorganization.
Legal Obligations and Safety. We may share your PII if it is reasonably necessary to: (a) comply with a valid legal process (e.g., subpoenas, warrants, court orders, etc.); (b) comply with requests or investigations by public authorities; (c) comply with applicable laws or regulations; (d) enforce or apply the Studio Fit Life policies or policies of our business partners; (e) protect the security or integrity of the Site; or (f) protect the rights, property, or safety of Studio Fit Life, our employees or users, partners and affiliates, or other natural persons.
For Any Other Purpose, with Your Consent. We may share your PII on your behalf or at your request. We will only do so with your specific consent. If you provide your consent to share your information, you may withdraw your consent at any time. Withdrawing your consent will not undo or reverse the lawfulness of any previous processing, and in some cases Personal Information may not be retrieved once shared. Contact us at email@example.com if you would like to withdraw your consent.
FOUR. YOUR CHOICES
You may access your Studio FitLife Account Information by going to the “Your Account” page. You can edit your Account Information as necessary, such as your email address, name, phone number, and more. When you update your Account Information, we may keep a copy of your previous account details for our records and to prevent fraud or other activities that violate our terms, policies and agreements. However, if you do not provide us with some of your PII, such as your name or email, we will no longer be able to provide you with access to our Site.
You may choose not to provide us with some of your PII. For example, you are not required to complete any survey we send to you.
If you do not want to receive emails from us, please adjust your communication preferences or click the unsubscribe link within the email you received from us. You will not be able to unsubscribe from Site-related communications as they are necessary for us to continue offering you the Site.
If you wish to delete your account completely, please email us at firstname.lastname@example.org. Please note that Studio Fit Life deletion of your PII is subject to limitations, including any applicable legal retention requirements.
You can exercise your preferences in relation to cookies served on our Site by adjusting your browser settings which provide you with the option to refuse or remove some or all browser cookies.
• First-Party Cookies. You can use the browser with which you are viewing our Services to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of the Site. Also, if you disable cookies other parts of the Site may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.
• Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies, please visit the Digital Advertising Alliance’s self-regulatory opt-out tool at http://www.aboutads.info/choices or the Network Advertising Initiative’s opt-out tool at https://optout.networkadvertising.org/?c=1. Once you click the link you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:
California consumers may use the Digital Advertising Alliance’s tool to send requests under the California Consumer Privacy Act (“CCPA”) for a web browser to opt out of the sale of personal information by some or all of that framework’s participating companies by accessing the DAA’s tool here: https://www.privacyrights.info/, or by downloading the DAA’s AppChoices mobile application opt-out here: https://www.privacyrights.info/appchoices. The AppChoices app is not limited to opt-outs for CCPA purposes and may be used by anyone to limit the collection of cross-app data for interest-based advertising purposes by participating DAA member companies.
Currently, we do not monitor or take any action with respect to Do Not Track signals or other mechanisms, which means that we collect information about your online activity both while you are using the Site and after you leave our Site.
FIVE. THIRD-PARTY SERVICES
To protect your PII, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
You should be aware that, unfortunately, no system can be 100% secure. There will always be a risk that your PII gets compromised. We also depend on you to keep your Account Information secure by keeping your password confidential and taking precautions to keep others from accessing your account. Please notify us immediately at email@example.com if you become aware of any unauthorized access to or use of your account.
SEVEN. CHILDREN’S PRIVACY
By using our Site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this Site. Please contact us if you believe we have collected PII about a child without consent from their parent or guardian so we can take action to prevent such access and to delete their PII from our Site.
We generally retain your PII as long as necessary to fulfill the purposes of collection, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Otherwise, we will try to delete your PII upon your request or when we no longer need it for the purposes it was originally collected. We will not delete any PII that also relates to other individuals, unless such other individuals also wish to delete their PII at the same time.
NINE. NOTICE TO CALIFORNIA RESIDENTS
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), below is a summary of the PII that Studio FitLife has collected in the preceding twelve months, the reason the information was collected, where we obtained the PII we collected, and the third parties with whom we share the information, categorized as defined in the CCPA.
We do not collect professional-related information or education-related information.
Privacy Rights. Under California Laws, California residents have the following rights listed below. Your Right to Access and Right to Deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of PII if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the PII, your account with us or the security of the business’s systems of networks.
Right Against Discrimination. You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your right to know, delete or opt-out of sales.
Right to Know. You have the right to request in writing from a business, (i) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, California residents have the right to request that we disclose to them (i) the categories of PII we have collected about them, (ii) the categories of sources from which PII is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared personal information, and (v) the specific pieces of personal information we hold about an individual. You have the right to request a copy of the specific PII we collected about you during the 12 months before your request.
Right to Delete. You have the right to have your Personal Information deleted, unless the Personal Information is necessary for the business or service provider to:
• complete a transaction for which the Personal Information was collected, provide a good or service requested by the consumer or otherwise perform a contract between the business and the consumer;
• detect security incidents;
• protect against malicious, deceptive, fraudulent or illegal activity (or prosecute those responsible);
• debug to identify and repair functionality errors;
• exercise or ensure the right of another to exercise free speech or another legal right;
• comply with the California Electronic Communications Privacy Act, which compels the production of or access to electronic communication information or electronic device information with a search warrant;
• engage in research in the public interest (if the consumer has provided informed consent);
• to enable solely internal uses aligned with the consumer’s expectations given their relationship with the business;
• comply with a legal obligation; or
• otherwise use the information internally in a lawful manner compatible with the context in which the consumer provided it.
Right to Opt-Out of Selling: In certain situations, we may share your PII with our partners, third-parties or affiliates for marketing or other purposes. To the extent such sharing is considered a “sale” under the CCPA, as a California resident you have the right to opt-out of such sharing. If you would like us to no longer share your PII in this way, please contact us via email at firstname.lastname@example.org
Submitting a Rights Request. If you are a California resident and would like to submit a verifiable request to exercise your California privacy rights, please email email@example.com, or call us at: (510)735-8533. In order for us to process requests to access or delete your PII, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with Studio Fit Life, or a phone number you have used with Studio FiLife.
You may designate an authorized agent to submit a request on your behalf to access or delete your PII. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. If you have been designated as an authorized agent to submit a request on behalf of another Studio FitLife’s client, you must provide Studio FitLife with the user’s signed permission noted above.
Marketing. California law permits California residents to ask Studio FitLife for a notice that identifies the categories of PII that we share with our affiliates and/or third parties for marketing purposes, and that provides contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to us at the address provided under the “Contact Information” section below.
CCPA. If you are a California resident and would like to submit a verifiable request to exercise your California privacy rights, please email firstname.lastname@example.org, or call us at: (510) 735-8533.
Studio FitLife, LLC
3241 Grand Ave
Oakland, CA 94610